CCX Forum

events

05. 16. 2018

Customer experience: making or breaking banks – W.UP to present at CCX Forum

Join W.UP at CCX Forum: Channels & Customer Experience in London on 18 May and learn how to boost digital sales and improve customer experience at the same time.

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Digital Banking Sales Third Party Tools

blog

05. 16. 2018

Are third-party tools really a godsend for digital banking sales?

Teaming up with a third-party provider can work wonders for banks seeking to pump up digital sales and sweeten the customer experience at the same time. You have to see it to believe it: check the actual sales results, KPIs and a short use case from a commercial lender.

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Will tech giants be brought into line

blog

05. 15. 2018

Will tech giants be brought into line? – W.UP Digital Banking Weekly

What’s behind the current backlash against tech firms? Will they be eventually regulated like banks? Meanwhile, the group of tech giants active in financial services has just got bigger, with Microsoft entering the fray. As big tech companies are entering the financial services space, they will be more and more regulated like banks, Chris Skinner predicts.

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Banks should play Amazon’s long game – W.UP Digital Banking Weekly

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05. 08. 2018

Banks should play Amazon’s long game – W.UP Digital Banking Weekly

Big tech companies, like Amazon, are using their brands to offer multiple services and are obsessed with being customer-centric, especially in their long-term strategic decisions. Financial services firms should follow suit.

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How banking digital sales has shifted in “the age of the customer”

blog

05. 04. 2018

How banking digital sales has shifted in “the age of the customer”

Those who tuned in to W.UP’s webinar on 18 April heard a good deal about how next-generation core banking systems can make a world of difference to digital sales and how data-driven insights help financial institutions send relevant updates to customers just when they need them.

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New types of banking customers to emerge: are you ready? – W.UP Digital Banking Weekly

blog

05. 02. 2018

New types of banking customers to emerge: are you ready? – W.UP Digital Banking Weekly

Technology can help financial institutions target the members of new behavioral customer segments, like the ‘precarious passives’ or ‘delayed dreamers’. Perhaps open banking is a tool as well, although high hopes on new products using open APIs could be far from current reality when it comes to personalized banking services.

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Hidden defections - Ask for the sale to fend off digital rivals

blog

04. 25. 2018

Hidden defections: Ask for the sale to fend off digital rivals

Banks need to sit up and take notice of hidden defections: a record number of customers buy secondary banking products from digital competitors, such as big technology firms and digital-only banks. But improved digital offerings and more personalized selling can work like magic. 

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Banks made a big step in digital sales - W.UP Digital Banking Weekly

blog

04. 23. 2018

Banks made a big step in digital sales - W.UP Digital Banking Weekly

We have some good news: the biggest banks in key markets largely improved their scope and quality of banking digital sales in 2018, according to new research. But there is bad news as well. Digital challengers now target another profitable segment of incumbent banks.

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Banks should create a financial supermarket – W.UP Digital Banking Weekly

blog

04. 23. 2018

Banks should create a financial supermarket – W.UP Digital Banking Weekly

Most big banks have the tools and advantages to build a digital growth model, according to McKinsey. What hampers their progress is uncertainty about how best to build on core strengths. They identified six opportunities for banks to fuel future growth. One of them is to create a financial supermarket.

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Digital onboarding: How to lose a customer in 10 minutes

blog

04. 13. 2018

Digital onboarding: How to lose a customer in 10 minutes

Let’s face it: signing up for a new bank account, a credit card or a loan is usually quite a hassle, to say the least. But it doesn’t have to be that way. Banks today have various tools at hand to speed up the process and provide the quick and seamless digital experience customers demand.

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