Digital onboarding: How to lose a customer in 10 minutes

blog

04. 13. 2018

Digital onboarding: How to lose a customer in 10 minutes

Let’s face it: signing up for a new bank account, a credit card or a loan is usually quite a hassle, to say the least. But it doesn’t have to be that way. Banks today have various tools at hand to speed up the process and provide the quick and seamless digital experience customers demand.

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“Customer first” has reached the back office – W.UP Digital Banking Weekly

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04. 10. 2018

“Customer first” has reached the back office

Back office is becoming the new front office with 74% of bank executives now saying that improving the customer experience is their top strategic priority, Accenture found in its survey. And it is becoming important to change the legacy banking culture of processing transactions to a culture of developing emotional connections, a pioneer of emotional banking says.

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The odds don’t seem to be in favour of traditional banks

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04. 06. 2018

“The odds don’t seem to be in favour of traditional banks”

“Banks still lag behind in adopting artificial intelligence and machine learning because changing their internal systems takes way too long and they are fishing in a small talent pool,” says Remco Veenenberg, W.UP’s very own international sales evangelist. He’s recently joined us from City.AI, an international network of AI communities.

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How to build a digital strategy? Use four pillars – W.UP Digital Banking Weekly

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04. 03. 2018

How to build a digital strategy? Use four pillars – W.UP Digital Banking Weekly

It may come as a surprise to many that nearly half of financial institutions don’t have a digital strategy. How do they need to start building one?

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Digital onboarding: How selfies turn banking upside down

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03. 30. 2018

Digital onboarding: How selfies turn banking upside down

Customers can now open a bank account with just a selfie and get all the support they need from AI-powered digital assistants. How can banks make the most of these tools to rev up digital onboarding?

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Are you a true digital bank? Here is a test – W.UP Digital Banking Weekly

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03. 26. 2018

Are you a true digital bank? Here is a test – W.UP Digital Banking Weekly

Is there a simple litmus test to check if a financial institution is really a digital one? Perhaps the way it speaks about digital banking could help answer that question. How can you tell if a bank is only aspiring to become a digital bank and is not yet one?

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Digital banking sales: Learn from key market players in the know

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03. 23. 2018

Digital banking sales: Learn from key market players in the know

Tech giants and fintechs are eyeing one of the most profitable markets of banks: digital sales. But how can financial institutions step up their game to boost digital sales and keep their customers?

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Big techs will not “eat the banks alive”

blog

03. 20. 2018

Big techs will not “eat the banks alive” – W.UP Digital Banking Weekly

When it comes to competing with big tech firms in banking, the key question is who customers will trust with their data and money, according to BBVA. Still, a new market forecast said Amazon, for example, could easily attract 70 million customers within the next five years.

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FinovateEurope 2018

blog

03. 16. 2018

Finovate Europe 2018 roundup: What’s hot in digital banking?

Customer data, artificial intelligence and machine learning were the words on everyone’s lips at Finovate Europe 2018. Here’s our lowdown on trends dominating this year’s event.

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6 innovation strategies for retail banking – W.UP Digital Banking Weekly

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03. 12. 2018

6 innovation strategies for retail banking – W.UP Digital Banking Weekly

Conversational interfaces, biometric authentication and holistic credit evaluation should be in the innovation focus of banks, PSFK and Microsoft believe. And banks must also take note of the increasing effects of scrapegators.

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