Google Duplex in banking? Not so fast

blog

06. 21. 2018

Google Duplex in banking? Not so fast

Google’s experimental voice technology, which can carry out human-like phone conversations, sure sounds like something banks could put to good use. But if you ask bankers or security experts, it’s not likely to happen anytime soon. If at all.

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Transformation

blog

06. 19. 2018

The best way to become a digital bank – W.UP Digital Banking Weekly

Does a bank need to die and reincarnate itself to survive digital revolution? Chris Skinner says the difficulty with launching a new bank is commitment to let it grow without interfering and giving it time, without cutting costs halfway through as the returns are not showing. Another question is how existing margin and profit can be maintained at the old bank.

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AI in banking webinar

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06. 13. 2018

How can banks put AI to work? Interview with Adam Shardlow at Royal Bank of Scotland (RBS)

“Running a lot faster” is something big tech firms could teach banks that are yet to dip their toes in using artificial intelligence (AI), says Adam Shardlow, Lead Journey Manager for AI at the Royal Bank of Scotland (RBS), who has previously also worked for Amazon.

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Big techs need more regulation – W.UP Digital Banking Weekly

blog

06. 12. 2018

Big techs need to be reined in? – W.UP Digital Banking Weekly

One of the main talking points of Money 2020 Europe was how tech firms need to be more regulated, especially if they want to move more into financial services. In other news, another disruptor has reached a new milestone: digital-only bank N26 has doubled its customers to over one million in just nine months.

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GDPR is here. But how do banking customers feel about it

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06. 07. 2018

GDPR is here. But how do banking customers feel about it?

GDPR is here. The EU’s new data rules came into effect on 25 May. Now banks will have to wait and see how their customers respond. But who’s to win big and who’s to lose big in this brave new post-GDPR world?

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New business models for survival, farewell to high deposit rates, enough with the digital lipstick – W.UP Digital Banking Weekly

blog

06. 05. 2018

New business models for survival – W.UP Digital Banking Weekly

It’s time for banks to go back to the drawing board if they want to weather digital disruption and changing profit pools. But what are their options? Turbulence in banking markets continues as new competitors from established tech giants to smaller fintechs are getting their hands on traditional banking activities.

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Digital onboarding: the uncomfortable truth – W.UP Digital Banking Weekly

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05. 30. 2018

Digital onboarding: the uncomfortable truth – W.UP Digital Banking Weekly

Abandonment rates during customer onboarding ballooned in the past two years, according to a new survey. It’s quite an uncomfortable read. To say nothing of another report, revealing that sales opportunities in mobile banking remain untapped most of the time.

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How good is the good news in digital banking sales?

blog

05. 25. 2018

How good is the good news in digital banking sales?

The biggest banks made a huge leap forward in boosting digital sales capabilities last year, according to a recent report. But W.UP’s experts warn that the overall picture is not so rosy.

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A gift for banks, a gift for hackers? – W.UP Digital Banking Weekly

blog

05. 22. 2018

A gift for banks, a gift for hackers? – W.UP Digital Banking Weekly

Google’s new voice assistant tool, Duplex, has stirred up quite the controversy about the use of advanced artificial intelligence technologies. Is all the money spent on AI even worth it for banks?

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Digital Banking Sales Third Party Tools

blog

05. 16. 2018

Are third-party tools really a godsend for digital banking sales?

Teaming up with a third-party provider can work wonders for banks seeking to pump up digital sales and sweeten the customer experience at the same time. You have to see it to believe it: check the actual sales results, KPIs and a short use case from a commercial lender.

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