“Customer first” has reached the back office – W.UP Digital Banking Weekly

blog

04. 10. 2018

“Customer first” has reached the back office

Back office is becoming the new front office with 74% of bank executives now saying that improving the customer experience is their top strategic priority, Accenture found in its survey. And it is becoming important to change the legacy banking culture of processing transactions to a culture of developing emotional connections, a pioneer of emotional banking says.

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Customers trust tech firms more than banks

blog

02. 05. 2018

Customers trust tech firms more than banks – W.UP Digital Banking Weekly

Half of the customers don’t trust financial institutions, although the situation has been improving, new research has revealed. It may also come as a surprise that Gen Z is very different from Millennials when it comes to saving up, according to another survey. 

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Emotional banking

blog

11. 29. 2017

Emotional banking: It's time to mend your relationships

Clients’ emotions impact customer experience and satisfaction, trust and even brand loyalty - enter the concept of emotional banking.

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Machine learning

blog

11. 16. 2017

Machine learning in banks: Humans can’t scale, artificial intelligence can

The integration of articial intelligence has many benefits, especially given the highly data-driven nature of today’s market. Ready for some big numbers?

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