CCX Forum

events

05. 16. 2018

Customer experience: making or breaking banks – W.UP to present at CCX Forum

Join W.UP at CCX Forum: Channels & Customer Experience in London on 18 May and learn how to boost digital sales and improve customer experience at the same time.

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Digital Banking Sales Third Party Tools

blog

05. 16. 2018

Are third-party tools really a godsend for digital banking sales?

Teaming up with a third-party provider can work wonders for banks seeking to pump up digital sales and sweeten the customer experience at the same time. You have to see it to believe it: check the actual sales results, KPIs and a short use case from a commercial lender.

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How banking digital sales has shifted in “the age of the customer”

blog

05. 04. 2018

How banking digital sales has shifted in “the age of the customer”

Those who tuned in to W.UP’s webinar on 18 April heard a good deal about how next-generation core banking systems can make a world of difference to digital sales and how data-driven insights help financial institutions send relevant updates to customers just when they need them.

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Digital onboarding: How to lose a customer in 10 minutes

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04. 13. 2018

Digital onboarding: How to lose a customer in 10 minutes

Let’s face it: signing up for a new bank account, a credit card or a loan is usually quite a hassle, to say the least. But it doesn’t have to be that way. Banks today have various tools at hand to speed up the process and provide the quick and seamless digital experience customers demand.

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“Customer first” has reached the back office – W.UP Digital Banking Weekly

blog

04. 10. 2018

“Customer first” has reached the back office

Back office is becoming the new front office with 74% of bank executives now saying that improving the customer experience is their top strategic priority, Accenture found in its survey. And it is becoming important to change the legacy banking culture of processing transactions to a culture of developing emotional connections, a pioneer of emotional banking says.

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The odds don’t seem to be in favour of traditional banks

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04. 06. 2018

“The odds don’t seem to be in favour of traditional banks”

“Banks still lag behind in adopting artificial intelligence and machine learning because changing their internal systems takes way too long and they are fishing in a small talent pool,” says Remco Veenenberg, W.UP’s very own international sales evangelist. He’s recently joined us from City.AI, an international network of AI communities.

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Digital disconnections: Missing links kill banking sales

blog

03. 09. 2018

Digital disconnections: Missing links kill banking sales

Disconnection with marketing tools can greatly impact digital banking sales, while disruptions in customer journeys bring about higher abandonment. But how to fill in these digital gaps?

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How to build a killer mobile banking app? Here are the must-haves

blog

02. 26. 2018

How to build a killer mobile banking app? Here are the must-haves – W.UP Digital Banking Weekly

Banks should understand their customers’ needs to build an outstanding mobile banking app. Not to mention selecting the best method for authentication. Here are some tips and suggestions from The Financial Brand to make a mobile banking offering blow away the competition.

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Banks must use the digital tools now being used against them

blog

02. 13. 2018

Banks must use the digital tools now being used against them – W.UP Digital Banking Weekly

Banks can win back some of the business they lose to digital disruptors by using the right digital tools. Also, they can learn from the retail industry and take the magical number of 60-120 seconds into consideration when developing digital onboarding structures.

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Customers trust tech firms more than banks

blog

02. 05. 2018

Customers trust tech firms more than banks – W.UP Digital Banking Weekly

Half of the customers don’t trust financial institutions, although the situation has been improving, new research has revealed. It may also come as a surprise that Gen Z is very different from Millennials when it comes to saving up, according to another survey. 

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