Customer intelligence: your customer base, explained
Are you guilty of running a hidden data factory? According to Thomas Redman, advisor on data quality, chances are that the answer is yes.
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Doing long distance: how to make remote work work – from a vendor's perspecti...
Now that WFH is no longer an optional benefit but the new normal, it’s time businesses figured out how to make remote collaboration work, within and outside of organisations...
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North side story: three key questions about banking in the post-COVID-19 world
At our last panel discussion, jointly organised with Mambu, we took a deep dive into how nordic banking ecosystems have evolved in the wake of the coronavirus.
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A developing story: how banks can use a (very) recent mistake to build a bright...
Just last week I talked about how the banking industry should learn from past mistakes. To clarify: it’s not Wirecard that I think banks should be looking at for corporate g...
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History, lesson: how banks can use past mistakes to build a brighter future
The PPI scandal paved the way for some much-needed governance reforms that assess branch offices’ performance based on customer satisfaction scores. But has it been enough?
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