So long, 2020: three digital banking lessons learnt in an extraordinary year
Here’s an overview of the trends that have dominated the past 12 months, plus some recommended readings for an in-depth look.
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Wrapping it up, vol. 2: 2020 in digital banking expert opinions and advice
This week we’re rounding up some of the best expert analyses, strategies and insights on navigating the digital banking landscape in the new year and beyond.
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Demystifying AI: why it matters and how to get it right
Artificial intelligence helps banks rebuild this personal relationship with customers in the digital space using advanced data analysis. With AI tools, they can learn about pe...
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Getting emotional: help customers feel better about themselves – and your bra...
Clients’ emotions have a huge effect on customer experience and satisfaction, trust and even brand loyalty. It’s time to embrace them.
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Digital onboarding: How selfies turn banking upside down
More and more banks embrace selfie-powered customer onboarding and rely on AI-powered digital assistants for support.
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