The Invisible Bank: dream come true or absolute nightmare?
Here are five quotes, and then some, from last week's panel discussion that we can’t stop thinking about.
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customer experience
“Consumers want to be heard, engaged and delighted“
We sat down with Bruno Macedo, head of delivery implementations at five°degrees, to discuss what’s next for the industry. Here’s what he had to say.
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Trying to win the price war in banking? Don’t bother
But just because you can’t win the price war doesn’t mean you shouldn’t fight. My advice? Focus on the battle for customers' hearts and minds instead.
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W.UP recognised among key financial well-being players by Forrester
W.UP’s personalisation platform has been included among the top financial wellness solutions in not one but two categories.
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A developing story: how banks can use a (very) recent mistake to build a bright...
Just last week I talked about how the banking industry should learn from past mistakes. To clarify: it’s not Wirecard that I think banks should be looking at for corporate g...
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