Will the COVID-19 outbreak throw a fatal blow or a lifeline to fintech challengers? We’ve recently sat down with Jeroen de Bel, founder of fintech strategy consulting firm F...Read more
Customer profiles not only help banks follow through with their business goals but also serve as the input for setting them.Read more
Customer loyalty is no longer about labels, products or prices. It’s about who is there for customers whenever and wherever they need it.Read more
Personalisation in banking is not a question of if or when, but how. Here are three things you should avoid – and what to do instead.Read more
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