W.UP recognised among key financial well-being players by Forrester
W.UP’s personalisation platform has been included among the top financial wellness solutions in not one but two categories.
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customer experience
A developing story: how banks can use a (very) recent mistake to build a bright...
Just last week I talked about how the banking industry should learn from past mistakes. To clarify: it’s not Wirecard that I think banks should be looking at for corporate g...
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History, lesson: how banks can use past mistakes to build a brighter future
The PPI scandal paved the way for some much-needed governance reforms that assess branch offices’ performance based on customer satisfaction scores. But has it been enough?
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Hiding in plain sight: how to spot and unlock the potential in invisible bankin...
Digital banking technologies are converging toward one end goal: invisible banking. This is banking you don’t have to think about.
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What banks should learn from The Ritz-Carlton about giving customers financial ...
You know you’ve nailed customer experience when Apple takes a leaf out of your book. I’m talking about The Ritz Carlton, of course.
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