Clients’ emotions have a huge effect on customer experience and satisfaction, trust and even brand loyalty. It’s time to embrace them.Read more
Imagine if you could combine all your cards into one, and spend money across accounts with it. That’s exactly what London-based fintech Curve has set out to do.Read more
Banks must step up their game in personalised digital sales and focus on better understanding individual customer needs, according to Balázs Vinnai, the new president and inv...Read more
Disconnection with marketing tools can greatly impact digital banking sales, while disruptions in customer journeys bring about higher abandonment. But how to fill in these di...Read more
The new year brings new discussions on how traditional banks can tackle digital disruption. Smooth customer journeys, improvements in data analytics and multichannel delivery ...Read more
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