Digital-only banks: Traditional players copy challengers
New banks with no physical infrastructure have been wowing customers with their easy-to-use, customer-friendly digital services and transparent, low fees.
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Machine learning in banking: The rise of the bots
In digital banking, embracing artificial intelligence and machine learning is more of a top priority than ever before, with customer experience at stake.
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4 use cases of personalisation in digital banking
In banking, personalising digital banking services is slowly becoming a means for survival. Most banks, however, still don’t know how to even start making use of customer da...
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“Welcome to the segment-of-one age” – Interview with Balázs Vinnai
Banks must step up their game in personalised digital sales and focus on better understanding individual customer needs, according to Balázs Vinnai, the new president and inv...
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Banks gone digital: time to reprice? - W.UP Digital Banking Weekly
About 17% of US banking revenue now comes from digital banking and this trend shows no sign of stopping, according to Accenture. With the industry rapidly changing, however, b...
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