Gaining an edge in the mobile banking arena: a 2021 guide
What’s to come for mobile banking in 2021? How can industry players get ahead in the mobile race? Here are our predictions to look out for.
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hyper-personalisation
Digital banking in 2020: Expert opinions and advice
This week we’re rounding up some of the best expert analyses, strategies and insights on navigating the digital banking landscape in the new year and beyond.
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What banks should learn from The Ritz-Carlton about giving customers financial ...
You know you’ve nailed customer experience when Apple takes a leaf out of your book. I’m talking about The Ritz Carlton, of course.
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Personalisation is the new segmentation in banking
Personalisation has never been more important for banks. Customer expectations have skyrocketed thanks to the extremely customised services of digital disruptors.
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MKB Bank: “Insights drive innovation in digital sales”
MKB is the first Hungarian bank, and among the first across the globe, that sends personalised messages to its customers based on their spending behaviour and life events.
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